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All your questions answered

What does it cost?

We only get paid when you do. Our commission is 40% of the final sale price. There are no upfront listing fees or hidden costs.
 

Do you pick up?

Yes! We offer FREE pickup within 10km of Brighton, Victoria. Outside this area? No problem, we can arrange collection for a small fee or you can drop your items to us.
 

Where will my items be advertised?

Every item gets maximum exposure. We list across a number of carefully selected platforms, which may include:

  • Lioness Collective social media

  • Facebook Marketplace

  • Designer resale groups

  • Other luxury resale marketplaces where appropriate

  • Our large network of existing private buyers 

We'll choose the platforms that give your item the best chance of finding its next owner.  
 

What brands do you accept?

We specialise in Australian and International designer fashion. Think brands like:

  • Zimmermann

  • Scanlan Theodore

  • Alemais

  • Aje

  • Camilla

  • Manning Cartell

  • Viktoria & Woods

  • Gucci

  • Prada

  • Saint Laurent

  • Dior

  • Chanel

If you're unsure, just ask as we love discovering new favourites.

 

What condition do my items need to be in?

We're all about quality. Items must be:

  • Clean and freshly laundered or dry cleaned where appropriate.

  • In excellent condition.

  • Free from stains, tears, excessive wear, missing buttons, broken zips or odours.

We reserve the right to decline items that don't meet our quality standards.
 

Can I sell replicas?

No. We only accept authentic designer pieces.
 

Who decides the selling price?

We do but of course only with your agreement. A realistic selling price based on the brand, condition, current market demand and comparable sales, will see items sold. Our goal is to achieve the best possible return—not just the quickest sale.
 

How and when do I get paid?

Once your item has sold, payment has cleared and any applicable return period has passed, we'll transfer your share directly to your nominated bank account.
 

Can I change my mind?

Of course. If your item hasn't sold yet, simply let us know and we'll arrange its return.
 

What if my item doesn't sell?

Sometimes the perfect buyer takes a little longer to find. If an item hasn't sold after a reasonable period, we'll chat with you about adjusting the price or arranging collection.
 

What if my item has a fault?

Honesty is everything. Please let us know about any imperfections before we collect your item. Undisclosed faults may result in the item being removed from sale or returned to you.
 

Our promise

We treat every piece as if it were our own carefully styled, beautifully presented and matched with the right buyer. Every great wardrobe deserves another chapter.

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